Amazon Connect - Using the application in Zendesk

At the start of your workday: 

1. Log in to Zendesk, then use the Amazon Connect widget in the top right corner of the support page to log in.
2. Enter Username and Password for Connect. *Same as computer login* 
3. Amazon Connect tool. Click refresh at the bottom if needed. 
4. Choose Online(Available) to start taking calls. 

At the end of your workday: 

1. Go Offline in the Amazon Connect tool. 
2. Click on the Amazon Connect Button at the top of the Zendesk Support page. 
3. Click on the “Change Status” drop down menu in the box. 
4. At the bottom of the menu, click “Log out [your name]”